Terms of Service

Fiber Infrastructure Solutions

Last Updated: 11/22/25

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Welcome to Fiber Infrastructure Solutions. By accessing our website, submitting information through our forms, or hiring us for services, you agree to the following Terms of Service. Please review them carefully.

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Acceptance of Terms

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By using this website or our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service as well as our Privacy Policy.
If you do not agree with any part of these terms, do not use our website or services.

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Services Provided

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Fiber Infrastructure Solutions provides the following services:

• Commercial fiber installation

• Emergency fiber repair

• Fiber splicing and termination

• OTDR testing and certification

• Conduit installation and underground pathways

• Aerial installation (where applicable)

• General network infrastructure services

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All services are subject to scheduling, availability, and site conditions.

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Estimates, Quotes & Project Scope

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• Estimates provided online, by phone, or by email are preliminary and may change after a site evaluation.

• Final pricing is based on labor, materials, equipment needs, and project complexity.

• Any changes to scope, unexpected obstructions, or additional requests may result in revised pricing.

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Payment Terms

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Unless otherwise stated in a formal contract or invoice:

• Payment is due upon project completion.

• Larger projects may require a deposit or phased payments.

• Late payments may incur interest or additional fees where permitted by law.

• We reserve the right to withhold future service until previous balances are paid.

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Scheduling, Access & Customer Obligations

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Customers agree to:

• Provide safe and reasonable access to the job site.

• Ensure that installation routes, pathways, or conduit areas are accessible.

• Disclose any known underground utilities or hazards.

• Obtain required permissions for work on private or shared property.

Fiber Infrastructure Solutions is not responsible for damage caused by undisclosed utilities, hidden obstructions, or unsafe site conditions.

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Cancellations & Missed Appointments

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• If you need to reschedule or cancel, please notify us as early as possible.

• Missed appointments without reasonable notice may incur a service fee.

• Severe weather or equipment issues may require us to reschedule.

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Warranty & Workmanship

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Our work is performed according to industry standards for commercial fiber infrastructure.

Unless specified in your contract:

• Work is covered by a limited workmanship guarantee.

• Warranties do not cover damage caused by third parties, environmental factors, misuse, or alterations made by someone else.

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Limitation of Liability

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Fiber Infrastructure Solutions is not liable for:

• Any indirect, incidental, or consequential damages

• Loss of data, revenue, or business resulting from network downtime

• Delays caused by weather, permits, utilities, or factors beyond our control

Our maximum liability for any claim is limited to the amount paid for the service in dispute.

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Website Usage Rules

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Users agree not to:

• Attempt unauthorized access to our systems

• Use our site to engage in harmful or disruptive activity

• Copy or distribute website content without permission

All website content belongs to Fiber Infrastructure Solutions.

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Third-Party Tools & Links

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Our website may use or link to third-party platforms such as:

• Wix

• Google Analytics

• Google Maps

• Scheduling software (if enabled)

We are not responsible for the privacy practices or content of external websites.

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Refusal of Service

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We reserve the right to refuse service if:

• The environment is unsafe

• The customer is uncooperative

• The project falls outside our scope

• There is a history of non-payment

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Modifications to These Terms

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We may update these Terms of Service at any time.
When updated, the “Last Updated” date will be changed.
Continued use of our website or services indicates acceptance of any revised terms.

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Contact Information

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For questions about these Terms of Service, contact:

Fiber Infrastructure Solutions
Email: info@fis-fiber.com
Phone: 336-310-8986
Location: North Carolina, USA