How quickly will I be contacted?

Most requests are reviewed the same business day and urgent service needs are prioritized.

Is there a cost to request a quote?

No. Quote requests are free and carry no obligation.

Will an on site visit be required?

Some projects require an on site assessment to ensure accurate scope, routing, and pricing.

Emergency Fiber Optic Cable Repair in Charlotte, NC

When fiber outages impact your facility in Charlotte, NC or surrounding areas, we provide immediate fault isolation, emergency fusion splicing, and certified performance testing to restore connectivity fast. Call now for rapid on-site response.

FIS provides fiber optic cable repair and troubleshooting services in Charlotte, NC (Mecklenburg County), serving nearby areas including Matthews, Mint Hill, and Huntersville.

✔ Indoor Fiber Backbone Repair
✔ Underground & Buried Fiber Restoration
✔ Fiber Cut Location & Damage Assessment
✔ Emergency Fusion Splicing & Re-Termination
✔ OTDR Fault Isolation & Certified Testing

✓ Licensed & Insured
✓ Rapid Response
✓ Performance-Tested Restorations

Call 336-265-6230

Rapid Emergency Response

Rapid on-site response for commercial fiber outages.

Request a Quote

Call 336-265-6230 or submit your project details below.

No obligation. Clear pricing. Fast response.

What Happens After You Request a Fiber Optic Quote

After submitting your request, a Fiber Infrastructure Solutions technician will review your project details and contact you to discuss scope, timelines, and requirements. Most commercial fiber projects require an on-site assessment to confirm routing, termination points, and testing needs before a final quote is provided.

Emergency Fiber Optic Repair Services

Emergency fiber optic repair services are designed to restore critical network infrastructure following outages, fiber cuts, or signal failures. Repairs involve rapid fault location using OTDR testing, precision fusion splicing, replacement of damaged fiber sections, and verification of signal integrity before service is restored. Work may include inside-plant and outside-plant fiber systems, backbone and distribution cabling, and temporary or permanent restoration solutions to minimize downtime for business-critical networks.

What we handle immediately:

Rapid response to fiber cuts, outages, and degraded signals
OTDR fault location and fiber tracing
Emergency fusion splicing and temporary restorations
Replacement of damaged fiber sections (aerial or underground)
Network stabilization to prevent further service disruption

Service Coverage

Emergency fiber optic repair begins with rapid dispatch and fault isolation using OTDR testing to identify the location and severity of the issue. Technicians perform precision fusion splicing, damaged fiber replacement, and pathway restoration as required. Signal integrity is verified before service is returned to ensure reliable performance and minimize repeat outages.

FIS emergency services include:

Fault isolation using OTDR and power meter testing
Precision fusion splicing (single-mode and multimode)
Temporary bypass solutions to restore service quickly
Permanent pathway and fiber restoration
Verification testing to ensure signal integrity before turn-up

Deployment capabilities:

Bucket trucks and lift access for aerial repairs
Underground repair coordination (including directional drilling if required)
On-site troubleshooting with minimal disruption to operations

Our Emergency Fiber Repair Response Process

Emergency fiber optic repair services are available throughout Charlotte, NC and surrounding areas to support commercial, industrial, and carrier networks. Rapid response is provided for fiber cuts, outages, and signal failures affecting critical infrastructure, with technicians dispatched to restore service as quickly as possible.

Step-by-step response:

Dispatch & Assessment
FIS will mobilize quickly and begin fault isolation upon arrival
Fault Location
OTDR testing is performed to identify the exact location and severity
Service Restoration (Temporary if needed)
Rapid splicing or bypass to restore connectivity
Permanent Repair
Damaged fiber is replaced and properly secured (aerial or underground)
Testing & Turn-Up
OTDR, VFL and power meter testing performed on all affected strands
Documentation
FIS will provide test results and repair summary upon completion

Common Emergency Fiber Issues We Repair

Accidental fiber cuts (construction, boring, trenching damage)
Storm damage (fallen trees, wind, ice, aerial failures)
Signal loss / high attenuation issues
Damaged splice enclosures or closures
Backbone and distribution fiber failures
ISP / carrier outages requiring physical repair
Rodent damage or environmental exposure
Water intrusion in underground infrastructure

24/7 Emergency

24/7 emergency fiber optic repair is available for network outages and fiber cuts, call now to speak directly with a technician and restore service fast.

Call Now - 336-265-6230

When to call immediately:

Complete network outage
Intermittent connectivity affecting operations
Visible fiber damage (data center, indoor, or underground exposure)
High loss alarms or failed circuits

What to expect:

Direct access to a technician—not a call center
Fast local dispatch and clear communication
On-site troubleshooting and immediate action
Focus on restoring service as quickly as possible
Access to a wide range of stocked parts for repair

Speak directly with a technician now. We prioritize emergency calls and mobilize quickly to restore critical network service.

Subcontracting Services

FIS provides subcontracting services for fiber optic infrastructure and structured cabling projects. We partner with general contractors, telecom providers, and technology integrators to deliver reliable field execution, from pathway construction support to fiber placement, splicing, and testing.

Fiber Optic Services: